Exchange & Return Policy

Q. How do I change or cancel my order?
Every purchase is a final sale.

Q. Can I return or exchange an item?
Exchanges are acceptable for only damaged product. If you have received any damaged items, you must contact us via email at jamiejeancosmetics@gmail.com, within 48 hours of receiving the damaged products. 

Q. My item was stolen, How can I get a refund?
Unfortunately, We are not responsible for lost or stolen items.

Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted.

Q. What happens if my order is returned to sender? 

If your order is returned to sender, you will be prompted to purchasing a reship fee listed on our website. Jamie Jean Cosmetics is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order. NO REFUNDS NO EXCEPTIONS

Q. What method is used for shipping?
All packages are shipped USPS ONLY.

If you have any other questions, you can email at JamieJeanCosmetics@gmail.com